return and refund policy for online store

 1. STATEMENT

You acknowledge and agree that goods purchased are custom-made goods, they are produced specifically for you once you place an order. We do not hold stock and would not, but for your order, have produced the goods. Other than where goods are faulty, you have no right to return any goods if the items are not damaged/defective, all orders are final. Nothing in this section affects your legal rights.

We offer a generous return and refund policy, any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.

2. UNACCEPTABLE RETURNS, EXCHANGES AND REFUND REQUESTS

• Non-obvious color difference – the final products may have color difference with mockup, therefore we reserve the right to refuse returns at our sole discretion.

• Wrong shipping address –  we do not refund/exchange/re-ship for the order if the shipping address is incorrect.

• The size doesn’t fit – we do not refund/exchange/accept returns if the size doesn’t fit, You need to check the size chart carefully before placing an order.

3. ACCEPTABLE RETURNS, EXCHANGES AND REFUND REQUESTS

• Packages lost in transit – the claims must be submitted within 30 days after the estimated delivery date, Claims deemed an error on our part are covered at our expense.

• Misprinted/damaged/defective items – items must be submitted within 30 days after the product has been received. 

• Wrong size items – the size tag on the product/package does not match the order.