OUR CANCELLATION POLICY

• we only charge you a “late cancellation” fee (the drop in rate for monthly members, or one class off of your class pack) if you do not show or cancel less than four hours before a pre-registered class that has a waitlist. it just doesn’t make sense to charge a late fee for a pre-registered class that isn’t full.

• refunds for studio workshops, trainings, and prepaid appointments will be issued with at least a 7 day notice minus a 15% administration fee. less than 7 days notice, studio credit will be given minus a 15% administration fee.  no refunds or credits will be given for less then 48 hours notice. 

• class packs and drop ins are good for one year from date of purchase. there are no refunds for these services but they may be shared.

• gift cards retain their face value for one year after purchase. after a year, the value decreases by 10% for each year.

• unlimited membership: when you enroll in auto-pay, you agree to an unlimited membership billed monthly with a minimum 6-month agreement. a 30-day written notice is required to suspend or cancel your auto-renewal. if you cancel before 6 months, cancellation fees will be incurred, consisting of a $20 administrative fee and an additional $10 for each month you enjoyed the discounted rate.

• expired packs: our class packs are good for 1 year from the date of purchase. If you have remaining credits when a pack expires we will credit them to your account upon the purchase of a new pack.