our cancellation policy

  • if you cancel a drop-in class, you will receive a studio credit for that class. we do not offer refunds for drop-in classes.

  • we only charge a late cancellation fee (the drop-in rate for monthly members, or one class deducted from a class pack) if you do not show or cancel less than four (4) hours before a pre-registered class that has a waitlist. it does not make sense to charge a late fee for a class that is not full.

  • refunds for studio workshops, trainings, retreats, and prepaid appointments will be issued with at least 7 days’ notice, minus a 15% administrative fee.
    with less than 7 days’ notice, studio credit will be given minus a 15% administrative fee.
    no refunds or credits will be given with less than 48 hours’ notice.

  • class packs and drop-ins are valid for one year from the date of purchase. there are no refunds for these services, but class packs may be shared.

  • expired packs: class packs are valid for one year from the date of purchase. if you have remaining credits when a pack expires, those credits will be applied to your account upon the purchase of a new class pack.

  • gift cards retain full face value for one year from the date of purchase. after one year, the remaining value decreases by 10% for each year. gift cards may not be used toward retreats or unlimited memberships. they may be applied to drop-ins, class packs, workshops, special events, and retail purchases only.

  • unlimited membership: when you enroll in auto-pay, you agree to an unlimited membership billed monthly with a minimum six (6) month commitment. if you cancel before six months, cancellation fees will apply, including a $30 administrative fee plus $10 for each month you received the discounted rate.

 

return and refund policy for online store

 1. statement

you acknowledge and agree that goods purchased are custom-made goods, they are produced specifically for you once you place an order. we do not hold stock and would not, but for your order, have produced the goods. other than where goods are faulty, you have no right to return any goods if the items are not damaged/defective, all orders are final. nothing in this section affects your legal rights.

we offer a generous return and refund policy, any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.

2. unacceptable returns, exchanges and refund requests

  • non-obvious color difference – the final products may have color difference with mockup, therefore we reserve the right to refuse returns at our sole discretion.

  • wrong shipping address –  we do not refund/exchange/re-ship for the order if the shipping address is incorrect.

  • the size doesn’t fit – we do not refund/exchange/accept returns if the size doesn’t fit, you need to check the size chart carefully before placing an order.

3. acceptable returns, exchanges and refund requests

  • packages lost in transit – the claims must be submitted within 30 days after the estimated delivery date, claims deemed an error on our part are covered at our expense.

  • misprinted/damaged/defective items – items must be submitted within 30 days after the product has been received. 

  • wrong size items – the size tag on the product/package does not match the order.

 

inclement weather policy

we follow the quakertown community school district (qcsd) for weather-related closures.

  • if qcsd is closed, all morning and mid-day classes will be canceled.

  • if there is a 2-hour delay, we will decide on a case-by-case basis.

  • a decision about evening classes will be made by 4:00 pm, and the schedule will be updated.

  • if the studio needs to close for in-person classes, we’ll do our best to offer a virtual option.

before heading out, please check our live schedule for updates. you can also visit our facebook page for the latest info.